I wrote an initial Hostgator review more than 3 years ago, and I wanted to give a more updated, refreshed review for 2013. I purchased my initial Hostgator Baby plan in 2008 and I’ve been hosting a handful of sites on that account since that time. Within the last year, I’ve also added a Hostgator VPS account as I’ve needed the additional power for a couple of new websites I acquired.
What I’ve always appreciated most about Hostgator is the reliability of their web hosting. This is the number one criteria for me picking (and staying with) any web hosting company. I’ve been using Pingdom to monitor the status of all my websites and below you can see live, real-time stats of my 2 different Hostgator servers over the past 30 days.
While almost every web hosting company I’ve seen offers a 99.9% uptime guarantee, very few actually reach this mark. And far too many are substantially worse. So Hostgator’s 99.9%+ uptime across my 2 servers ranks it up there as one of the most reliable web hosts I’ve tried.
The other area where Hostgator excels at is its support. I mainly use their live chat channel for my support requests because I find it most convenient for me. In general, the time it takes to connect to a live support person is pretty fast. I’ve had a few instances where the wait times were 20 minutes or more, but usually I will be able to start chatting with a support person in less than 5 minutes.
More importantly though, the Hostgator support staff are quite knowledgable and patient. Which is what you want when dealing with any customer support staff. You sometimes worry when a company grows the size of Hostgator that their customer support will start to suffer. But so far, that has not been the case and everytime I’ve had to contact Hostgator support, they have been able to get my issues resolved in a satisfactory manner.
If you’re interesting in signing up for Hostgator, make sure to use a coupon code. Unfortunately, I didn’t take that advice myself when I purchased my first Baby Plan ages ago. So I’ve actually been paying $9.95 a month for all these years, even though the regular monthly price is now $7.96. For me, the extra $2 a month is no big deal, but for people just starting out, saving a few extra bucks can mean a lot.
First of all, keep in mind that any Hostgator coupon code you use is only valid for the first billing cycle. So while the 1 cent code might look good on paper, you are only saving money for that first month. After that you pay full price.
Instead, I would recommend using the coupon code JOSHGATOR1 to save 25% and apply it to one of their yearly plans. You’ll save quite a bit more money, and if for some reason their service is not working for you, then you can just take advantage of their 45-day money back guarantee.
Having good web hosting is essential for any online marketer. It has a direct impact on your business and bad web hosting is also a leading cause of stress! So if you’re looking to purchase web hosting for your new site, or are looking to move your site to a more reliable web host, then give Hostgator a shot. I think you will be happy you did.